DISCLAIMER & REFUND POLICY
Please know that no matter what modality you have chosen to work with: Life-Coaching, Spiritual and Emotional Healing, your Heartjoy Coach offers these services with much passion and expertise and yet they may not substitute the need for therapeutic, medical or other relevant help from outside these sessions. You understand and agree that the Services provided here are in no way to be construed as psychological counseling or therapy. In the event that you feel the need for professional counseling or therapy, it is your responsibility to seek a licensed professional. If you are experiencing a mental health crisis such as suicidal thoughts or planning, please call your local crisis line, the National Suicide Prevention Lifeline of your country * (USA) 1-800-273-8255, or 911.
The client agrees that for the work to be effective it’s important for the client to be honest and open. The client shall notify the coach if and when s/he doesn’t feel comfortable with and have any concern with the coach, coaching, sessions or the practice. It is not guaranteed that the client will receive the results as per their expectations and the outcomes can vary based on several factors. I like to follow a saying in Psychology – ‘It is the skill of the practitioner and the will of the client’ that together creates the change or outcome. Also know that often, it takes several sessions or in-depth emotional work to witness a visible symptom and sometimes it feels like symptoms can get worse before healing since the body-mind-spirit may be removing residual emotional debris. There are several other outside physical factors as well that may determine the results and outcomes of each session.
METHOD OF PRACTICE
As your Heartjoy Coach, we value the Satvik Approach as in we value using a no medication approach. However, there may be times when medication is mandatory or important for the client's wellbeing or functioning. The client always has the right and choice to seek medical help for their concerns or conditions, choose to combine other approaches or choose one approach over another. No decisions are forced on to the client. I, Heartjoy, do my best to meet the client where they are at and trust that they have the inner potential to meet their highest good. The client may choose to stop the coaching sessions or any of my practices at any point for which the applicable refund policies will apply as per the disclaimer mentioned in this written statement. If your Heartjoy Coach feels the need to refer the client to another practitioner, seek medication or other relevant help, I shall inform the client right away.
Method of Practice
This is a NO JUDGEMENT, full ACCEPTANCE zone where all written and spoken information is kept confidential unless required for legal or safety purposes for you or anyone else. The client understands that the exchange of emails, texts or calls from the client in between sessions is highly discouraged unless there is a relevant question about H.W. or an upcoming session time, an emergency, etc. Please know that this is not ignorance or avoidance of you but the way Heartjoy practices wherein she does not encourage intermittent interactions outside the sessions. All session related interaction is encouraged over emails or call/text in an emergency.
ONLINE and OFFLINE INFORMATION STORAGE and SHARING
The client or any other parties may not publish on social media or in any other form any part of the session/s - written, verbal and non-verbal without HeartJoy’s direct and written permission. You may not make public comments, direct quotations or indirect interpretations of the session or record any part of the session in any form without HeartJoy’s written permission and informed consent. There shall be no recording of any part of the session without your informed consent.
The client understands that emails, forms, and all audio, printed, saved and exchanged information shared by the client or filed by the coach online or offline stayed stays locked in an email and / or computer folders which no one else has been given access to. However, this does not rule out the possibilities of identity theft or any accidental leakage of information. Also, by using payment methods via HeartJoy’s website and interacting on the website in any way, the client understands that third parties that may collect client information (e.g. information shared via payment portal) is out of HeartJoy’s control and responsibility. The client understands the risk involved with known or unknown third parties which may store, collect, and use client information based on their policies. All of this is outside HeartJoy’s arena, the client shall not hold responsible Heartjoy and/or her business for the same.
The client understands that your Heartjoy Coach does not directly or intentionally share any information of the client to any third parties online or offline and in the event that there is any leakage of information, it has not been shared by Heartjoy. Should there be any identity theft or court ordered or legally ordered sharing of information of the client, the client may be informed as soon as Heartjoy is aware and for that Heartjoy may inform the client via email and / or text message or direct call based on current email ids and practices. Having said that, the client or any other party may not hold Heartjoy responsible for any leakage of information or information accidentally found elsewhere.
You shall not hold liable to Heartjoy, HeartJoy Transformation, LLC Coaching, Get Balance with Kim, LLC or Kimberly Humphreys for any services, dissatisfaction in outcome or conflict, any injury, health problem or any other conflict for that matter. You shall directly communicate with Heartjoy as the first measure to resolve conflict. No refunds are given to services bought unless under specific circumstances. Giving a refund remains at the discretion of Heartjoy and the client understands that BEFORE proceeding with any sessions.
SESSION UPDATES AND PAYMENT RELATED
All sessions must be paid for BEFORE a session begins, this includes cash payments as well. In the absence of payment, no session will be provided and, in some cases, the client may require to pay in full for lost time or unused booked session, including intake paperwork required prior to sessions. Prices are subject to change anytime without notice. The prices seen on the website at any given point are the prices charged for any particular service unless you have a discounted offer or written proof sent by Coach Rima for otherwise. Prices are subject to change at any time. Clients must pay via the payment methods highlighted by the coach, most times more than one option is provided. Clients can choose not to buy the service/s or products if clients do not agree with the payment method or prices. Payment methods are subject to change at any time. Domestic and international payments may be subject to additional processing fees in some circumstances.
There is a special friends and family discount that Coach Rima often (not always) gives out to pre-established very close friends and family. That offer is available only for the first three sessions and for selective services. You must always check with Coach Rima to see if the discount is available and what that may be for any given service.
Any discounted offers that have been emailed or provided to you, must be used before the expiry date. The client must be able to provide proof of the actual discounts, coupons or any offer and their expiry dates provided by Coach Heartjoy to the person who wants to redeem the offer.
All single sessions once bought must be used within a month from the date of purchase. All 3 session packages bought must be used 5 weeks from the date of purchase and all 10 session packages bought must be used within 15 weeks from the date of purchase.
Sessions will automatically expire once that time frame has been crossed with no refund, Heartjoy or HeartJoy Transformation shall inform you by email on your provided email about the same and it is your responsibility to keep abreast with the emails you receive from Heartjoy or HeartJoy Transformation.
Heartjoy has the right to cancel sessions and / or stop sessions, discontinue work with the client whenever needed. Client will be informed immediately via phone call and/or email if something of that nature was to transpire. Refunds policies will then apply and typically missed appointments by Rima are substituted by make-up sessions as per Heartjoy’s availability.
It is the client's responsibility to have an updated email input while booking sessions and check those emails regularly for important announcements, reminders, exercises, etc. If the client is not receiving the automated reminders or order confirmations in their email it is recommended to check junk, spam, promotions folders, to let coach Kimberly know and to call GoDaddy tech support or customer care if the client holds an account on HeartJoy's website.
No refunds are given for sessions cancelled within 24 hour period of a pre-booked appointment. In case of an emergency, significant proof must be provided to Heartjoy via text, call and/or email and she will decide if you may redeem that session at a later point. The client may not forward a session to anyone else without prior permission from Heartjoy and the session must be used for the person for whom the session has been bought. No make-up time is given for late arrivals or if for whatever reason the client arrives late, starts the session late, is not ready on time, does not show up or in any related circumstance. Heartjoy automatically cancels the session and holds the client responsible for its payment (no refund) with a no show for more than 10 mins, of the appointed session time, no exceptions made. The session will start at the precise time of booking and end exactly when the duration of the session is over. The client will be given a 5-minute buffer time to complete the session however, after 5 mins, the client will be informed for spilling over the coach’s time and will be charged additional per minute depending on the type of service being provided.
Heartjoy reserves the right to cancel all paid and complementary sessions at any time and shall inform the client immediately on doing so by email, text or call. Only one emergency situation is considered for reimbursement or rescheduling (every 90 days). No make-up sessions for missed FREE / COMPLEMENTARY SESSIONS. Please read all details when using coupons. In the event that the client decides to break a package or cancel sessions which were part of a package, the client will be responsible to pay the per session rate for each session completed and pre-booked within 72 hours of the cancellation. The client understands that the per-session rate is different and higher than the package rate which may be applicable during refunds. Any refunds for cancelled sessions will be given by HeartJoy’s choice of payment and will be sent within 2-6 weeks of the cancellation. Refunds/returns may involve processing charges that the client may have to bear. No refunds are given for sessions booked outside of United States of America. Heartjoy reserves the right to revoke / deny refunds under certain circumstances, an explanation for which will be given to the client upon asking.
Life-Coaching is a much lighter, informal and yet formal form of practice which differs from Counseling or Therapy in key ways. Heartjoy is both a Certified Neurolinguistic, Hypnosis, and Timeline Therapist and a Certified Holistic Health Coach with experience in both areas. Heartjoy now only practices as a Life-Coach and Spiritual/Emotional Coach / Mentor. Should you feel the need to seek other forms of healing / interventions / help for yourself, any conditions or anyone else please do so. Life-Coaching has its own benefits and strengths and yet does not guarantee a substitution for therapy, medication, medical help and other related help should the client need it or feel strongly the need for it. The client has full power and authority over sessions taken with Heartjoy. Heartjoy acts as a guide almost like the GPS in your car guiding you to the correct destination while you drive your car! Just like a Physical Trainer shows you how to release negative food and physical life-style habits and replace them with new, healthy patterns, goals and coping strategies, a Life-Coach is an Emotional Trainer who helps you recognize, release and replace old, self-defeating emotional patterns by new, self-fulfilling and efficient emotional patterns, coping strategies and belief systems. Often times fully releasing and replacing these patterns and ensuring that they are sustained requires long term coaching, staying accountable and dedicated to making those changes.
PREPARING FOR A SESSION
For each session you will need: Water, a place to take notes, a charged phone, a secure and good phone service in USA and a secure internet connection to use SKYPE or WATSAPP for clients outside of USA. Please be seated in a place of uninterrupted privacy and do your best to have eaten and rested well to make the most of your sessions. If there is not a secure internet or phone connection from your end, I cannot reimburse that session or your money so that is solely your responsibility to ensure. I have a secure, fast and dependable internet connection on my end. Cancellation policies are mentioned above.
Review your log in link to zoom sessions at least a day in advance to avoid any confusion, should you need the link to be resent again. The link is either always emailed to you or attached to the appointment booked.